At Lucidflare Tech (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website or use our services.

1. Who We Are

Lucidflare Tech

Email: [email protected]

Website: https://lucidflaretech.co.uk

Business Location: United Kingdom

If you have any questions regarding this Privacy Policy, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide

Name
Business name
Email address
Telephone number
Project requirements
Billing information
Any information you voluntarily provide through forms, emails or phone calls

Information collected automatically

When you visit our website we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations
Deliver our services
Build websites and software
Provide hosting and maintenance
Manage email hosting services
Process payments and invoices
Improve our website
Detect fraudulent or malicious activity
Comply with legal obligations
Contact you regarding your project

We only collect information necessary for these purposes.

4. Legal Basis For Processing

Under the UK GDPR, we process personal data under one or more of the following lawful bases:

Performance of a contract
Legitimate interests
Legal obligation
Consent (where required)

5. Marketing

We will only send marketing communications if:

You have requested information from us
You have consented
We have a legitimate business relationship where permitted by law

You can unsubscribe from marketing emails at any time.

6. Cookies

Our website uses cookies to improve your browsing experience.

These may include:

Essential cookies
Performance cookies
Analytics cookies
Security cookies

Where legally required, we will request your consent before placing non-essential cookies.

7. Website Analytics

We may use services such as:

Google Analytics
Google Search Console
Microsoft Clarity

These help us understand how visitors use our website so we can improve our services.

These providers may collect anonymous usage data.

8. Third-Party Services

To provide our services we may use trusted third-party providers including:

Website hosting providers
Payment processors (such as Stripe or PayPal)
Email hosting providers
Cloud infrastructure providers
Domain registrars
CRM systems
Accounting software
Security and monitoring platforms

These providers only process data necessary to perform their services.

9. Website Hosting Clients

If we host your website or software application, we may process personal information stored within your website solely for the purpose of:

Providing hosting
Technical support
Security monitoring
Backups
Disaster recovery
System maintenance

We do not access or use your website’s data except where necessary to provide these services or when requested by you.

10. Email Hosting Clients

If we provide business email hosting, we may process email account information necessary to:

Create and manage mailboxes
Configure devices
Perform migrations
Troubleshoot issues
Protect accounts from spam or malicious activity

We do not routinely access the content of your emails unless requested by you for support purposes or where required by law.

11. Software Development Projects

Where we develop bespoke software, we may have temporary access to customer databases or systems during development, testing or support.

We will:

Only access data necessary to perform our work.
Keep information confidential.
Apply appropriate security measures.
Delete development copies when no longer required.

12. Data Sharing

We do not sell your personal information.

We may share information with trusted service providers where necessary to deliver our services.

Examples include:

Payment providers
Hosting providers
Domain registrars
Cloud providers
Professional advisers
Legal or regulatory authorities where required

13. International Transfers

Some third-party providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

14. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

Customer enquiries: up to 24 months
Client records: up to 7 years (for accounting and legal purposes)
Website backups: according to our backup retention policy
Support records: while you remain a customer and for a reasonable period afterwards

15. Keeping Your Information Secure

We use appropriate technical and organisational measures including:

SSL encryption
Firewalls
Secure hosting
Access controls
Strong authentication
Software updates
Security monitoring
Regular backups

While no system is completely secure, we take reasonable steps to protect your information.

16. Your Rights

Under UK GDPR you have the right to:

Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise these rights, please contact us.

17. Complaints

If you are unhappy with how we handle your information, you may contact us directly.

18. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for their privacy practices and encourage you to read their privacy policies.

19. Changes To This Policy

We may update this Privacy Policy from time to time.

Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Lucidflare Tech

Email: [email protected]

Website: https://lucidflaretech.co.uk